SLA-backed support that keeps your software running.
We provide proactive monitoring, security patching, performance optimisation and continuous feature development for web applications, mobile apps and SaaS platforms — all backed by clear service-level agreements with guaranteed response times.
Built for performance, scale and clarity.
SLA-backed response times
Every support plan includes clearly defined service-level agreements with guaranteed response and resolution times. Critical issues are triaged within one hour, with regular status updates until resolution.
Proactive monitoring & alerting
We monitor uptime, error rates, response times and resource usage around the clock. Automated alerts catch issues before your users do, and our on-call engineers respond immediately to critical incidents.
Security patching & vulnerability management
We run automated dependency scanning, apply security patches promptly and conduct regular vulnerability assessments. Your software stays protected against known exploits without disrupting your operations.
Performance optimisation
We continuously profile database queries, API response times and front-end rendering to identify and eliminate bottlenecks. Regular performance audits ensure your application stays fast as data and traffic grow.
OS & framework compatibility
When Apple, Google or framework maintainers release updates, we test your application against the new versions and ship compatibility fixes before deprecations break anything for your users.
Feature development & enhancements
Maintenance is not just about keeping the lights on. Our retainer plans include a monthly allocation of development hours for new features, UX improvements and integrations driven by your product roadmap.
A structured approach, every time.
Onboarding & audit
We audit your codebase, infrastructure and deployment pipeline to establish a baseline. We document architecture decisions, set up monitoring and create a prioritised backlog of technical debt and improvements.
Support plan & SLA agreement
We agree response times, communication channels, escalation procedures and monthly development hours. You receive a clear, jargon-free SLA document that sets expectations for both sides.
Ongoing maintenance & reporting
We handle patching, monitoring, bug fixes and small enhancements on a continuous basis. Monthly reports summarise uptime, incidents resolved, security updates applied and development work completed.
Quarterly reviews & roadmap planning
Every quarter we review performance data, discuss upcoming business needs and adjust the support plan accordingly. This ensures your maintenance investment is always aligned with your strategic priorities.
Common questions.
How much do software maintenance and support plans cost in the UK?+
Our monthly retainer plans start from £1,500 per month for monitoring, patching and bug-fix support. Plans that include development hours for new features and enhancements typically range from £3,000 to £8,000 per month. We tailor every plan to the size and complexity of your application, so you only pay for what you need.
What does an SLA guarantee in practice?+
Our SLA defines maximum response times based on issue severity: one hour for critical outages, four hours for major bugs and one business day for minor issues. It also specifies uptime targets (typically 99.9 per cent), communication cadences during incidents and escalation procedures. If we miss a target, you receive a service credit.
Can you maintain software that was built by another agency?+
Yes. We regularly take over projects built by other teams. We start with a thorough codebase audit to understand the architecture, identify risks and document the system. If the code quality is below our standards, we propose a phased improvement plan alongside ongoing maintenance.
What is included in proactive monitoring?+
We monitor application uptime, server resource usage (CPU, memory, disc), error rates, API response times, database performance and SSL certificate expiry. Alerts are routed to our on-call team via PagerDuty, and we investigate and resolve issues — often before you or your users notice anything is wrong.
How quickly can you respond to a critical production issue?+
Critical issues receive a response within one hour, 24 hours a day, seven days a week. Our on-call engineers begin diagnosis immediately, provide regular status updates and work until the issue is resolved. A post-incident review follows every critical event to prevent recurrence.
Can I scale the support plan up or down as my needs change?+
Absolutely. Our plans are designed to flex with your business. You can increase development hours ahead of a product launch, scale down during quieter periods or upgrade your SLA tier as your user base grows. We review the plan quarterly and adjust by mutual agreement with 30 days' notice.
You might also need.
Have a product worth building properly?
Tell us where you're headed. We'll come back within two working days with a clear, honest view of how we'd build it.